exchange policy

In the rare event that your order arrives damaged or faulty, please contact us within 24–48 hours of delivery via any of our contact channels.

To be eligible for an exchange:

• The item must be unused and in its original packaging
• Clear photo or video evidence must be provided upon request

All exchange requests are subject to review and approval by our team.

If your request is approved, we will offer:

• A replacement (subject to stock availability), or
• Store credit equal to the item’s value for future use

Please note:

• We do not offer exchanges for change of mind or personal preference
• Requests made outside the stated timeframe will not be accepted
• Return shipping arrangements will be communicated upon approval

We are committed to ensuring a smooth experience and will handle all valid concerns with care and fairness.