exchange policy

our terms

exchange policy

In the rare event that your order arrives damaged or faulty, please contact us within 24–48 hours of delivery via any of our contact channels.

To be eligible for an exchange:

  • The item must be unused and in its original packaging
  • Clear photo or video evidence must be provided upon request

All exchange requests are subject to review and approval by our team.

If your request is approved, we will offer:

  • A replacement (subject to stock availability), or
  • Store credit equal to the item’s value for future use

Please note:

  • We do not offer exchanges for change of mind or personal preference
  • Requests made outside the stated timeframe will not be accepted
  • Return shipping arrangements will be communicated upon approval

We are committed to ensuring a smooth experience and will handle all valid concerns with care and fairness.

Privacy policy

Privacy Policy

Effective Date: [8th May 2026]

At Zentaii, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services.

By using our site, you agree to the terms outlined below.

 

1. Information We Collect

We collect information to provide and improve your experience with us.

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Any information you share when contacting us or placing an order

Information collected automatically:

  • Device and browser information
  • IP address
  • Pages visited and time spent on our site
  • Purchase and browsing behavior

We may also collect information through cookies and similar tracking technologies.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding purchases or inquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing communications (you can opt out at any time)
  • Prevent fraud and ensure security


3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors
  • Delivery and logistics partners
  • Marketing and analytics platforms

These partners are only given access to information required to perform their services.


4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Understand how our site is used
  • Improve our services and marketing

You can manage or disable cookies through your browser settings.


5. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.


6. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce our agreements


7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the effective date above.


10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: Info@zentaii.com
Website: zentaii.com

 

 

Refund policy

Returns & Refunds Policy

For safety and hygiene reasons, all purchases are final, and we do not accept returns.

We do not offer refunds except in cases where an item is confirmed to be damaged or faulty upon delivery.

If you receive a damaged or defective item, please contact us within 24–48 hours of delivery. All requests will be reviewed in line with our Exchange Policy.

Please note:

  • We do not accept returns or exchanges for change of mind or personal preference
  • Final sale items, gift cards, and personalized products are not eligible for return or refund

We remain committed to supporting our customers and will address all valid concerns with care and fairness.

Shipping policy

Shipping Policy

We aim to process and dispatch all orders as efficiently as possible.

Orders placed before 2:00 PM (WAT) on business days are typically processed the same day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.

Estimated delivery timelines:

  • Lagos: Same day to 3 business days
  • Outside Lagos: 3–5 business days from dispatch

Please note that delivery timelines are estimates and may vary slightly due to logistics or external factors beyond our control.

Once your order has been dispatched, you will receive a confirmation with tracking details (where applicable)

Taxes and Duties

Taxes and duties are calculated according to your shipping.

We ship to your destination based on our shipping charges which means that import taxes and duties will be paid by the customer.